[TowardEX NOTIFY-ALL] TowardEX NOC NC Incident Notification MTN48714 (Cogent Down)

[ip-admin at twdx.net]

TowardEX NOC NC Incident Notification
_____________________________________

Subject: Network Issue - All
Date/Time: 11:37a (est) 1/18/2008
Trouble Ticket: 48714
Description:

We are currently experiencing link/media connectivity issues on our Gig-E circuit to
Cogent (one of our upstream backbone providers) in Boston.  Due to the continued
flapping of this circuit, we have temporarily disconnected Cogent from our network to
prevent connectivity problems.

Ticket is opened with Cogent and engineers from both sides are currently troubleshooting
the circuit today.  We will attempt to restore Cogent connection back in service later
today, preferably during off-peak hours.

We apologize for any inconvenience this may have caused to some of our customers.

If you have questions concerning this issue, please do not hesitate to
contact our 24x7 operations ctr at +1.617.459.4051 x500 or via email to
ip-admin at twdx.net.

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TowardEX Technologies, Inc.
Network Operations Center
Phone: (617) 459-4051 Ext. 500
Fax: (432) 225-3784
Email: ip-admin at twdx.net
INOC-DBA: 27552