[TowardEX NOTIFY-ALL] TowardEX NOC NC Incident Notification MTN48714 (Cogent Down)

[ip-admin at twdx.net]

Hello,

The issue stated below is now resolved and Cogent connection is restored back in
service. If you have any questions, please contact us at support at towardex.com.

Thank you for your patience.

TowardEX Technologies, Inc.
Network Operations Center
Phone: (617) 459-4051 Ext. 500
Fax: (432) 225-3784
Email: ip-admin at twdx.net
INOC-DBA: 27552

On Fri, Jan 18, 2008 at 11:40:44AM -0500, ip-admin at twdx.net wrote:
> TowardEX NOC NC Incident Notification
> _____________________________________
> 
> Subject: Network Issue - All
> Date/Time: 11:37a (est) 1/18/2008
> Trouble Ticket: 48714
> Description:
> 
> We are currently experiencing link/media connectivity issues on our Gig-E circuit to
> Cogent (one of our upstream backbone providers) in Boston.  Due to the continued
> flapping of this circuit, we have temporarily disconnected Cogent from our network to
> prevent connectivity problems.
> 
> Ticket is opened with Cogent and engineers from both sides are currently troubleshooting
> the circuit today.  We will attempt to restore Cogent connection back in service later
> today, preferably during off-peak hours.
> 
> We apologize for any inconvenience this may have caused to some of our customers.
> 
> If you have questions concerning this issue, please do not hesitate to
> contact our 24x7 operations ctr at +1.617.459.4051 x500 or via email to
> ip-admin at twdx.net.
> 
> ---------
> 
> TowardEX Technologies, Inc.
> Network Operations Center
> Phone: (617) 459-4051 Ext. 500
> Fax: (432) 225-3784
> Email: ip-admin at twdx.net
> INOC-DBA: 27552
> _______________________________________________
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