[TowardEX NOTIFY-ALL] TowardEX NOC Incident Notification MTN50146

[ip-admin at twdx.net]

TowardEX NOC NC Incident Notification
_____________________________________

Subject: Network Issue - All
Date/Time: 5:57p (edt) 3/13/2008
Trouble Ticket: 50146
Description:

We started experiencing major packet loss and connectivity issues on our Gig-E
circuit to Cogent (one of our upstream providers).  Initially the problem appeared
to be possibly a Denial of Service attack however we have identified the problem
to be an ongoing backbone issue at Cogent's network.

Cogent is currently experiencing backbone routing problems at Chicago that is
affecting core routers in Boston at the same time.

Due to continuous instability on their network, we have temporarily disabled our
Cogent connection completely in order to stabilize our network.

At this time, customers should see their traffic return to normal.  If you are
still experiencing problems, please contact us and we'll look into it right away.

We will restore our connection with Cogent once their NOC verifies that their
backbone is back in functional order.

We apologize for any inconvenience this may have caused to some of our customers.

If you have questions concerning this issue, please do not hesitate to
contact our 24x7 operations ctr at +1.617.459.4051 x500 or via email to
ip-admin at twdx.net.

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TowardEX Technologies, Inc.
Network Operations Center
Phone: (617) 459-4051 Ext. 500
Fax: (432) 225-3784
Email: ip-admin at twdx.net
INOC-DBA: 27552