From cmc at towardex.com Wed Oct 8 18:17:44 2008 From: cmc at towardex.com (cmc@towardex.com) Date: Wed Oct 8 18:17:46 2008 Subject: [TowardEX NOTIFY-ALL] Scheduled Network Maintenance Notification (Saturday Oct 11th, 2008 00:00 AM Eastern Time) Message-ID: <20081008221744.GA28979@scylla.towardex.com> SLA Maintenance Type: Scheduled Maintenance SLA Maintenance Impact: 10 minutes for affected customers only (see below) Dear Customer, TowardEX has scheduled a brief downtime to perform a routine preventive maintenance on a fiber patch panel inside the MMR in 1 Summer St datacenter at Boston, MA. The scheduled activity will be conducted by Markley Group, in joint co-op with our network engineering staff and will commence at 00:00 AM Saturday, October 11th, 2008 and will last for 15 minutes with an estimated downtime of between 5 to 10 minutes for affected customers. Please see below for the list of affected users. AFFECTED CUSTOMERS LIST/IMPACT ------------------------------ The maintenance activity will only affect internet connectivity for some EasyColo Smart Business Colocation customers having any of the following Server SID numbers: EC.BOS-D10A07 through EC.BOS-D10A09; EC.BOS-D10A0A, EC.BOS-D10A0B, EC.BOS-D10A0C, EC.BOS-D10A0D, EC.BOS-D10A0E, EC.BOS-D10A0F; EC.BOS-D10A10 through EC.BOS-D10A14 Customers with affected server or equipment listed above will notice brief outage of internet connectivity for up to 5-10 minutes during the maintenance operation. Customers with SID number(s) not listed in the above list are NOT affected by this maintenace. Also, IP transit/dedicated internet access customers are NOT affected by this maintenance. If you are unable to connect or having problems for an extended period of time after the maintenance event, please contact 1-617-459-4051 extension 500. TowardEX is providing this notification so that you can determine if business continuity preparations are necessary. We regret any inconvenience this maintenance activity may cause you or your organization. As usual, we are committed to keeping you informed about the status of maintenance activities affecting your service reliability. Important Notice to E-mail Recipients: Notice sent as a customer courtesy only and is not a service level agreement or other commitment. Scheduled maintenance events may not give rise to claims for credits. Thank you, Change Management TowardEX Technologies, Inc. Helpdesk: (617) 459-4051 option 2 Email: cmc@towardex.com -- Regards, Dan Roycewicz NTC Network Engineering, LIR IP Request Processing TowardEX Technologies, Inc. Phone: +1 617-459-4051 Ext 500 Fax : +1 432-225-2784 Email: droycewicz@towardex.com The information contained in this transmission is intended only for the individual to whom or entity to which it is addressed. It may also contain privileged, confidential, attorney work product or trade secret information which is protected by law. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering the message to the addressee, the reader is hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, immediately notify us by telephone or return electronic mail.