[TowardEX NOTIFY-ALL] 1 Summer St Boston, Scheduled Power Maintenance Notification - ALL CUSTOMERS - Oct 24 2009

[Change Control Department]

Start: 2009-10-24  07:00 EDT (UTC - 4)
End: 2009-10-24 19:30 EDT (UTC - 4)

AFFECTED CUSTOMERS:

On Saturday October 24th beginning at 7:00 AM EDT, Markley Group, the building operator
for 1 Summer Street, in coordination with Gilbane Building Company, will be performing
electrical power maintenance to upgrade incoming power service. 

All customers are affected by this maintenance work. Outages and interruptions to service
are not anticipated but risk is still present, please see detailed maintenance details
below.


INTRODUCTION:

During the scheduled maintenance timeframe above, a newly built utility entry vault (where
main utility power connections are brought into the facility) will be turned up and 
activated, in addition to the existing vault.

This new utility vault was constructed to substantially increase power density/capacity and
redundancy in 1 Summer Street.

The work procedure will involve de-energizing each entry bus risers to balance the loads
between the two utility vaults. While high voltage bus risers are de-energized, preventive
maintenance will also be performed before re-energizing the risers.  The procedure will 
take total of 12 hours and will start at 07:30 AM.


OUTAGE AND IMPACT MITIGATION PLAN:

During the 12 hour procedure to work on the utility entry bus risers, all electrical loads
will be transferred to backup generators, so we do not anticipate any power outages to
customer equipments.  However, due to the work being conducted on high-voltage electrical
distribution systems, operation is dangerous and risk of outage is present.

During the procedure, all required disciplines will be on-site at 1 Summer Street to quickly
address any problems or issues that may arise while the work is under way.  Personnel from
the Markley Group, Gilbane Building Company, Vanderweil Engineers and licensed electrical
contractors will be present on-site to perform and oversee the work.

TowardEX technicians will be on-site and our operations personnel will be available on-call
throughout the maintenance period. We will be continuously monitoring the situation and
will be available to assist if there are any problems during the work procedure.

We thank you for your cooperation while we perform important infrastructure upgrade and
preventive maintenance work.


If you are unable to connect or having problems for an extended period of time after the
maintenance event, please contact 1-617-849-7278 option 3.

TowardEX is providing this notification so that you can determine if business
continuity preparations are necessary. We regret any inconvenience this 
maintenance activity may cause you or your organization. As usual, we are 
committed to keeping you informed about the status of maintenance activities
affecting your service reliability.



Important Notice to E-mail Recipients: Notice sent as a customer courtesy only 
and is not a service level agreement or other commitment. Scheduled maintenance 
events may not give rise to claims for credits. 

Thank you and have a nice day!

Change Control/Management Department
NTC Network Operations Center
TowardEX Technologies, Inc.
TowardEX EasyColo Datacenters (SAS 70)